Your Privacy
Mission and Kaupapa
Spring is based on users’ feedback which highlighted a need to ‘pull’ people into Building Financial Capability support.
Our ultimate aim is to build the financial capability of New Zealanders in financial hardship. We aim to support people in financial hardship to achieve positive change, connect them with independent financial services and skills, and with their communities, equip them with tools they can use to identify and work towards their goals.
We are not financial advisors, accountants or lawyers.
Any information provided on this website or via emails is not intended as investment or financial advice. It is based upon people’s personal experiences. Information we present is of a general nature and should be used as to start your connection with financial mentors, budgeting advisers or MoneyMates groups. You should seek professional investment or financial advice before making decisions about your financial situation.
Spring is an independent start-up funded by the Digital Government Partnership Innovation Fund and the Ministry of Social Development and supported by Creative HQ (a subsidiary of the Wellington City Council). We don’t share your information with these funders.
We are not selling anything and we get no payments or other consideration for recommending you take any decision, visit any website, or buy anything.
Privacy Policy
We collect personal information from you, including your name so we can personalise your experience, and your postal address and contact information so we can contact you, and send you rewards vouchers. We need to know if you’re over 16 and what your post code is so we can assess your eligibility for the service.
We also collect information about your interactions with us, and ask you a number of optional questions; these are for reporting purposes, so we can evaluate and improve our service.
Providing some information is optional; if you don’t complete these fields it won’t affect the qualityof the service you receive. However if you don’t provide us with a postal address we may not be able to send you rewards vouchers you earn.
If you don’t provide us with your email, name, post code, and whether you’re over 16, you cannot take part in the service.
We keep your information safe by storing it in encrypted files, and anonymising it for Spring reporting. Only authorised Spring IT staff have access to non-anonymised data. All other Spring staff can only access anonymised data. We do not share your information with any other agencies, except where it has been made anonymous.
Besides our staff, we share this information with financial mentors in order to connect users with advice. This information is only shared when requested by our users, and will not be shared without our users’ consent.
We keep your information for two years at which point we securely destroy it by engaging a data destruction service.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. To ask for a copy of your information, or to have it corrected, please contact the Privacy Officer at, or call 020-413-34952, or write to Credenza, Level 2, 40 Taranaki St, Te Aro, Wellington, 6022.
Last updated: 31 March 2020